I wanted to check with people on here before trying to get an engineer in, just. Feb 22, 2022. Like the TV cable we have too. Aug 16, 2014. I really want to sign up now before I move into. Manage Your Account. Make sure to take our kit with you when you move. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). We would like to show you a description here but the site won’t allow us. 95. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. Summary of Contents for Virgin Media Virgin TV V6. We need to remove the box inside aswell to decorate. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. I only need them moved by less than a 30 cm. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. Switched. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Ultrafast Broadband. All the wall sockets I can see are for BT. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. Powerlines use your home's electrical wiring to connect devices. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. We can certainly get a move of the. It’s easy to switch your TV and landline services too. Sky will credit your account with up to £100 if Virgin charges you termination fees. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. can someone contact me about moving a TV point please. Virgin Media;. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. My problem, like many others is the main phone line is in one room and the hub in another. Account - Mobile. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. There should be a wall mounted box somewhere inside that has an F socket on it. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Any other way is going to cause you a load of hassle. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. #VirginMedia #VirginMediaQuickStart #V. 3. We're here to help. Location. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. The Openreach sockets do not work for Virgin Media. Virgin Media Wall Socket Example 2. Going to get them to move the V+ box as well by extending the cable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I understand there will be a £25 charge. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. My VM Router is is my office adjacent to hall. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Always assuming the cable will reach to the BT junction box of course. Measuring a compact 230x153x55mm and weighing 1. You might also need to change it if your current package isn’t available at your new address. . From April 2023 that will change, Ofcom said today. ) The hub will be in here too 3. Options. Both Sky and Virgin Media will be reluctant to let you go. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. It has two outputs on the left of the wall box. on 03-01-2022 18:08. When your number transfers, your BT socket will go dead. by eddie778 • Just joined. Virgin Media Extension Cable. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Stay safe online. 2. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. 0 Kudos. - 5250024• Connect the ends of the 1. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Turn on and start the Hub. 132Mb average speed. KIDDERMINSTER. There's a couple of different issues you have mentioned here so I will deal with them each individually. DTully. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Various cable mediums are used in modern systems to transmit data. It is really quite simple. VM will move the socket for £25, probably cheaper than an electrician. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. At least spell your title correctly jeezus . 4 2 Within 2 minutes press theSocket. The wall box may be branded with the logos of an old cable TV company (not VM). (knowledge is power) Sun 05-Jan-14 12:53:34. I have the most. Virgin Media Price Guides. There is an old openreach socket with a coax cable underneath, but in no way connected. If you can wire a plug, you can move it. All our services will be set up so, once you’re in your. This still leaves me with a couple of important concerns. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I. Push the red label end of the white cable, into the wall socket. on 10-02-2023 10:41. The RJ11 sockets will be redundant. Browse Virgin Media Virgin Media Community. The problem is the Hub is in my Study and the - 4964746. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. Connect the black-banded end of the isolator cable to the socket of your Hitron. 2. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. A coax cable will also need to be installed by Virgin Media for the live TV signals. Step 2: Order your TalkTalk Broadband service. Plug into the Virgin Media wall socket. I was told when purchasing the broadband package that f. A single cable modem can also be added to the same wiring backbone in your house. Turn on and start the hub. Virgin media wall socket in an unusable place. The only phone socket available is the TEL1 socket on the back of the VM hub. Channel Optimisation must be left on. You may still need to pay an activation fee, but some deals will offer activation for free. Moving the cable , disconnecting the box , then reconnecting is very easy. KIDDERMINSTER. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Booking an engineer is easy with Virgin Media. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Don't touch it. 2. Faceplates after second visit. . 29/07/15 - 16:50 #1. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Push the white cable with the black label into the Hub. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. It has two outputs on the left of the wall box. Kind regards, Ilyas. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. VM BB TV Landline. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Switching from Virgin? If you're switching from Virgin. The box needs to move from my living room to under the stairs. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. Back a step. the box should be inside your house. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. We all know and love the internet and TV services that can enter our homes through entry points. It will look something like this. 0 Kudos. . We’ll take a few details from you (like your new address) and. We would like to show you a description here but the site won’t allow us. Moving a Virgin Superhub. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. OR. Switching broadband provider is as easy as 1, 2, 3…. Tudor. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. See where this Helpful Answer was posted. Account - Mobile. Buy the appropriate extension cable. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. My Virgin Media App. See the section. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Tried looking but can't see a way to book an engineer for this? Thanks. You should also be aware there is a £25 call out charge for the engineer to move the socket. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. . In response to Llfamily. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. BT no longer charges a 'broadband cease charge'. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Router Plugin Port. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. |. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. And then somehow through a wall to the other side, which is under the stairs. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Firstly a 6 metre run along the living room wall. Then push the connector VM have provided over the screw thread. Or wait here a day or two for a VM Mod to pick this up. The answer is yes. Is there anyway we can book an. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Check your DMs btw. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. We appreciate you reaching out to us for this query. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Options. VM don't use fibre inside the property. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. I will assist you on getting this done for you. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. 30 Dec 2022. Select the correct HDMI input for your box. Make sure to take our kit with you when you move. 95 – £ 59. I am not currently a virgin media customer. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Tudor. We would like to show you a description here but the site won’t allow us. Fibre Broadband. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. So you can either unscrew this one & push on the connector provided in the Quick Start pack. If they do come on, then again its a white cable/plug in issue. Plug the cables into the hub. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. Installing and configuring your kitRe: Moving broadband socket. But this is provided you already have an undamaged Virgin Media socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Dave. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. OR. 1. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Connect a pair into pins A & B. My problem, like many others is the main phone line is in one room and the hub in another. VM will move the socket for £25, probably cheaper than an electrician. Options. Simplistic way will be running cable round the top of the skirting mate. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Hello, I just moved in my new flat and I received the QuickStart installation package today. Now none of my internal phone sockets. QuickStart, set up and connections. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. See where this Helpful Answer was posted. Your service provider is. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Get the Hub ready by connecting the wires. Location. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Praying the white is the virgin one. Virgin Media M125 Fibre Broadband. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. 01/09/14 - 13:14 #2. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. 1) The home phone switchover to 21CV service. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. . New Euro outlet. 1. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Reply. The main socket fed by this. The only phone socket available is the TEL1 socket on the back of the VM hub. Crazy! They must be made of money. See this. on 15-04-2023 16:54. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. I was told when purchasing the broadband package that fi. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Even sitting in the room above the router, the WiFi was dreadful. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Anything is technically possible. SpeedWow can’t wait to have a BQM looking like this. Buy move who red label end of the white cable into the wall socket. I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. As to splitting. Tool for removing cable box. Your connection box is usually put in the living room on the wall. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. All the cabling is the property of Virgin Media and must not be touched. You can discuss the preferred layout with the VM technician. When you place your order, we'll let you know. I understand that I - 5136713. 0 Kudos. See where this Helpful Answer was posted. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The RJ11 sockets will be redundant. 3 weeks ago. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Reply. Using two boxes simultaneously would require an addition to your subscription, though. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. on 27-10-2022 09:24. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. But I have no Virgin Media Wall socket in my house. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. VM is doing this area-by-area. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. ) Some advice- New customer signing up before moving into new home. cancel. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. Save £105. Please look out for the private message and we can get started. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. We have a virgin media wall socket with an ethernet - 4353656. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . Home Phone. Joining in. You may still need to pay an activation fee, but some deals will offer activation for free. 5Gbps speed LAN (Ethernet) port. No confirmation received so just rang now and there is no record of the appointment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it doesn't work then you can call the pre-installs team on 0800 052 1734. OR. Behold the power of Powerline. Bedfordshire. Browse Virgin Media Virgin. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Would. They will run the cable underground. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 5m/4. 1. " The hub is upstairs as previously said. Hey @759385202, Welcome to the community and thanks for taking the time to post your issue on the forums. So simple, the Virgin connectors are crimped to the cable so it took no time at all. A single cable modem can also be added to the same wiring backbone in your house. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Plug into the Hub. #12. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I will private message you now to confirm your details. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. The top “capped” one is marked FM & has been disused since cable went digital. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. 95. Virgin Media Community. Virgin Media have used the Openreach socket to provide telephone services. The UK isn’t the first country to make this move. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. No internet, unfortunately. That is the way I want it to stay. You might also need to change it if your current package isn’t available at your new address. Calling a virgin landline - Ringtone had changed. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. You should call 150 from a Virgin landline or mobile, or 0345. 0 Kudos. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Account - Cable. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Plug into the wall socket. Remember, have your Virgin Media network name and WiFi password ready. Vonage 2nd line. socket you need will be marked with the Virgin Media logo. 2 hours ago. Plug into the Virgin Media wall socket. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable.